Terms and Conditions

User agreement
1. By using the ISO Auditors website and ISO Auditors Shopping website (and their App and mobile sites) and our social media pages (“Website”) you accept these terms and conditions. This Agreement is between you and ISO Auditors Pty Ltd (referred to in this Agreement as “we”, “us” or “our”). We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.
Registration and User Requirements
1. You must be a registered member to make orders and access some features of the Website. You will provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current.
2. By using the Website and its associated functionality, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.
3. To register an account and use the Website you must be at least 18 years old, and have capacity to enter into a legally binding agreement with us.
Access and use of the Website
1. You must only use the Website through the interfaces provided by us, and must only use the Website in accordance with these terms and any applicable law.
2. You must not (or attempt to):
  1. interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that
  2. use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools
  3. interfere (or attempt to interfere) with security-related or other features of our site; or
  4. use, copy or distribute (or attempt to use, copy or distribute) without our express permission.
3. We may refer fraudulent or abusive or illegal activity to the relevant authorities. You are solely responsible for the activity that occurs on your account (including orders placed using your account), and you must keep your account password secure. We are not responsible for any unauthorised activity on your account if you fail to keep your account login information secure.
4. You must not use another member’s account without our, and/or the other user’s, express permission. If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your account (including by changing your password).
5. We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our own.
Access and use of our Social Media pages
1. We will not be held responsible for third party posts on our social media pages. You will be responsible for content you post on our social media pages, and you must not post content that:
  1. Breaches the terms of use of the relevant social media service provider;
  2. Is defamatory or in contempt of legal proceedings;
  3. Is misleading or deceptive;
  4. That is offensive, including discriminatory against race, sex, sexual orientation, nationality, ethnicity or religion;
  5. Contains religious or political material;
  6. Is indecent, obscene or pornographic;
  7. Infringes any third party intellectual property rights;
  8. Contains any promotional or advertising material;
  9. 1.9. Contains or links to computer viruses, malware, spyware or similar software.
2. Information on this Website
  1. Information about goods on the Website is based on material provided by third party merchants, suppliers and product manufacturers. Except as required by law (including the South African Consumer Law) we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.
  2. You agree to make your own enquiries to verify information provided and to assess the suitability of goods or services before you order the voucher or goods.
  3. Due to photographic and screen limitations associated with the representation of goods, some actual goods (including, in particular, clothing, apparel and shoes) may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website. In addition, where it is suitable to do so, some depictions of products or services are created or chosen by us for promotional purposes, and may not be an exact representation of the product or service received.
3. Disclaimer and Liability
  1. To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:
    1. errors, mistakes or inaccuracies on the Website or our social media pages;
    2. you acting or not acting, on any information contained on or referred to on the Website and/or any linked Website or our social media pages;
    3. personal injury or property damage of any nature resulting from your access to or use of the Website;
    4. any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
    5. any interruption or cessation of transmission to or from the Website;
    6. any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party; and/or
    7. the quality of any product or service of any linked sites.
  2. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the Website or any linked Website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third party merchants of goods and services.
  3. Where any law (including the South African Consumer Law) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.
  4. Except as required by law, in no event shall we, our affiliates and related entities or our suppliers be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our Website or this Agreement (however arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the laws which apply to you. You agree that we, our affiliates and related entities or our suppliers have no responsibility for the legality of your actions.
4. Indemnity
  1. You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this Agreement.
5. Placing Orders
  1. You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you
  2. The promotion of vouchers for goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
  3. Orders placed by you are offers to purchase either:
    1. a voucher for particular goods and/or services under the terms and conditions in this Agreement, and any third party supplier/merchant terms and conditions at the price specified (including delivery and other charges); or
    2. goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).
  4. Goods in your cart are not reserved until you have completed the checkout process. Orders are only confirmed once payment is received in full.
  5. We may reject your order, including in circumstances where we believe there may be a credit card fraud, or where we later become unable to ship your order, or if there has been an error in the price or product description on the Website.
  6. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in in this Agreement. Please note that change of mind returns are given at our absolute discretion. As a general rule, we will not change or replace your order where you have made an error.
  7. In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.
6. Price, Payment and Use of Discount/Coupon Codes
  1. The prices of vouchers, good, delivery and other charges shown are in South African Rand and are current at the time of display, but may be subject to change. All payments must be received in full prior to dispatch of goods or a voucher being issued. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold goods or vouchers against your order.
  2. A discount code is only valid for a single transaction per address, and may not be used in conjunction with any other discounts.
7. Vouchers: Use and Redemption of a ISO Auditors Voucher
  1. Vouchers will be accessible via your ISO Auditors Your voucher will not be emailed to you and will only be accessible via your ISO Auditors account. We cannot be held liable nor responsible for any loss suffered as a result of a ISO Auditors voucher not being received by you due to circumstances beyond our reasonable control.
  2. All ISO Auditors vouchers sold on the Website are offered on behalf of third party merchants. Any ISO Auditors voucher you purchase shall be redeemable only for the specified goods or services from the relevant merchant of the goods and services and shall only be available for redemption during the period specified on the voucher. The merchant, and not ISO Auditors , is the seller and supplier of the goods/services to which the voucher relates and is solely responsible for honouring any ISO Auditors voucher you purchase.
  3. In relation to goods provided by a third party on redemption of a ISO Auditors Voucher, you recognise that the third party merchant is the supplier of the goods, and not ISO Auditors .
  4. To the extent permitted by law (including the South African Consumer Law), ISO Auditors makes no warranty or representation regarding the standard of any goods or services to be supplied by the merchant.
  5. The ISO Auditors voucher does not function as a stored-value card and cannot be redeemed incrementally, unless otherwise specified by the ISO Auditors The ISO Auditors voucher cannot be exchanged or redeemed for cash. A ISO Auditors voucher cannot be combined with any other discount or promotional offer unless specified by the Merchant
  6. Neither ISO Auditors nor the merchant is responsible for lost or stolen vouchers or fraudulent use (by a person other than ISO Auditors or the merchant) of the voucher’s unique reference number.
  7. ISO Auditors vouchers may contain terms and conditions known as the ‘Fine Print’ that supplement, and are to be read as in addition to, this Agreement. In the event of any inconsistency between the Fine Print and this Agreement, the Fine Print will prevail.
  8. ISO Auditors vouchers may be transferred, assigned or gifted to other persons (“Gift Recipient”) and may be redeemed by the Gift Recipient in accordance with this Agreement.
8. Vouchers: Process for Claiming a Refund or Store Credit
  1. Your request for a refund must be submitted through the ISO Auditors website.
  2. Your refund or Store Credit request must, where applicable:
    1. include the ISO Auditors voucher number;
    2. include a detailed description of your experience or issue; and
    3. be received by us within a reasonable time (at our discretion) of your complaint arising.
  3. We may verify the details of your refund or Store Credit request with the merchant, and by asking you to provide more information and proof.
  4. Where we issue a refund, it will be issued via the same payment method that you used to purchase the voucher or otherwise as determined by us.
  5. We may refuse requests or complaints that we believe are not valid.
  6. The refusal of a refund or Store Credit does not prevent you from seeking a refund directly from the provider.
9. Store Credits
  1. Any unused portion of your Store Credit shall be credited to your account.
  2. To the extent permitted by law, ISO Auditors reserves the right to change any of the terms and conditions in relation to its Store Credit upon the provision of reasonable notice, including by notice on the ISO Auditors
  3. Store credit issued in lieu of a refund will expire after 12 months from the date of issue. Unless otherwise stated in any promotional materials or elsewhere by us, store credits issued for promotional purposes, or otherwise at our discretion (including for goodwill purposes) will expire after 3 months.
10. ISO Auditors Shopping: Supply and Delivery of Goods
  1. Subject to this Agreement, we will supply the goods shown on your order confirmation. We will use our best endeavours to meet stated timeframes for delivery, however we cannot guarantee delivery timeframes will be met.
11. ISO Auditors Shopping: Packaging and Labelling
  1. We endeavour to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.
  2. We recommend that you read the labels and instructions on foodstuffs or other consumables prior to consumption or use.
  3. Because some goods are imported or originate from outside of Australia, their packaging, ingredients and size may vary from the same or similar product available in Australia.
12. Shopping: Software and Technology Purchases – Limitation of Liability
  1. You acknowledge that storage media such as hard drives in laptops, external hard drives, SD cards and USB keys can fail without warning, leading to a loss of data. You should regularly back up software stored on the media. In the event that storage media ordered from us becomes faulty, fails or otherwise detrimentally affects software or data stored on it, except as required by law, we will not be liable for any loss or damage to the software or data.
  2. If you return storage media (such as a hard disc drive) whether separately or as a part of another product, to us for any reason, including replacement or repair, we will not be responsible for any software or data stored on the media. We make no representation that we will be able to repair or replace any product without risk to or loss of the software or data.
13. ISO Auditors Shopping: Goods Out of Stock
  1. We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. You may receive a full refund or store credit (at your election) in the event we cannot fulfil your order.
14. ISO Auditors Shopping: Change of Mind Returns
  1. We cannot refund or exchange goods for change of mind or errors you made in your order. We may, at our sole discretion, allow a return for store credit on a case-by-case basis, provided that the item in question is:(a) returned within 28 days of order;
    (b) not used or worn (with original tags and/or packaging); and
    (c) not damaged in any way.
    If we allow a return in these circumstances, we will ask you to follow our returns process.
  2. We will provide you with a refund or store credit only when we receive the returned product. You are responsible for payment of return postage on your order. Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available.
  3. A $25.00 or 20% (whichever is lower) re-stocking and returns handling fee will apply to returns accepted under this clause.
15. ISO Auditors Shopping: Defective Goods
  1. Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  2. Any warranty given by us will apply in addition to other rights and remedies you may have under the South African Consumer Law or any other law. Where applicable, you may make a claim in relation to goods that are faulty in accordance with our Warranty Terms & Conditions. This warranty only applies where specifically advertised in the product’s listing.
  3. Goods that you purchase from us may contain warranty documents on or inside the packaging provided by the manufacturer of the product. Any such warranty documents are not given by ISO Auditors , and rights you may have in relation to those warranties are separate to any warranty rights given to you by ISO Auditors . Some warranty documents provided by manufacturers of imported goods may not apply in Australia. You should contact the manufacturer identified on the warranty document to determine whether or not the warranty applies to the goods in Australia and, if so, how you should go about making a claim under such a warranty.
16. ISO Auditors Shopping: Process for Returns and Refunds
  1. When seeking a return on a product, please contact us. Once contacted we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply.
  2. Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do no believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
  3. Refunds will be issued using the payment method used for purchase. Store credits will be issued to the account used to purchase the goods.
  4. We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
17. Purchase and Sale of Alcohol
  1. We support the Responsible Service of Alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. ISO Auditors Pty Ltd sells alcohol under Licence Number 36126244.
  2. Certain laws may declare your area a dry zone. As a consequence, we may be unable to deliver orders for alcohol to certain addresses. Please check with your local authorities before placing an order if you believe you may be in a dry zone.
  3. By placing an order for alcohol, you represent and warrant that you and/or the recipient, of the alcohol are at least 18 years old. It is an offence to falsely represent a person is of legal age to order alcohol and to obtain alcohol on behalf of a person who is under 18 years. You may be required to provide a valid ID for proof of age and sign on delivery.
18. Social Media and Content
  1. You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials (“content”) posted on, transmitted through or linked from the Website, our Facebook page, Twitter feed, or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.
  2. You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us. Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.
  3. As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:
    1. you do not have the right to post;
    2. is defamatory or in contempt of any legal or other proceedings;
    3. is misleading or deceptive;
    4. incites hatred or discrimination against any group of persons being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins;
    5. denounces religious or political beliefs;
    6. includes religious or political material which is or is likely to be offensive;
    7. is indecent, obscene, vulgar, pornographic, offensive or of doubtful propriety or of a menacing character or is likely to annoy or concern;
    8. infringes any copyright, trade mark, patent or other intellectual property right of another person;
    9. contains viruses or similar software or data which is designed to interrupt, destroy or limit the functionality of any computer software or hardware; or
    10. impersonates any person or misrepresents your relationship with any person.
  4. We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.
  5. You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.
19. Intellectual Property
  1. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.
  2. Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.
  3. You may not:(a) modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website; and/or
    (b) decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
  4. If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.
20. Transfer and Assignment
  1. You agree and acknowledge that, in the event that we merge, sell or otherwise change control of our company, our business or the Website to a third-party:(a) we shall be permitted without giving notice or seeking prior consent from you, to disclose the personal information and other data that we have collected from you to the third party; and
    (b) we shall be entitled to assign the benefit of any agreements we have with you to the third party.
21. General
  1. We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.
  2. This Agreement will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia.
  3. If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
  4. If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.
22. Privacy and Personal information
  1. If you provide us with any personal information our Privacy Policy will govern how we will use or disclose that information. Please review and understand our Privacy Policy.
23. Price, Payment and Use of Discount/Coupon Codes
  1. The prices of goods, delivery and other charges shown are in South African Rand and are inclusive of GST (if any).
  2. Prices are current at the time of display but are subject to change.
  3. All payments must be received in full prior to dispatch. Please read the Payment section of the Website for payment options on checkout.
  4. If your payment is not received or is declined by your bank or credit card issuer, the Supplier cannot and will not hold the product against your order. In such instances neither we nor the Supplier guarantee that the product will be available should you try to order it again.
  5. A discount/coupon code may only be redeemed once per household for orders. These codes may not be used in conjunction with any other discounts. Only one discount/coupon code may be used per order.
24. Invoicing, Supply and Delivery of Goods
  1. Subject to this Agreement, the Supplier, will deliver the goods shown on your order confirmation.
  2. Direct Import Goods are shipped directly to you from overseas. The Supplier will use its best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our and the Supplier’s control) can affect these timeframes and the Supplier cannot guarantee that they will always be met.
  3. By purchasing Direct Import Goods, you provide us with the express permission to provide your order details, including your name, address, email and telephone number, to the Supplier, for the sole purpose of the Supplier shipping your order to you.
  4. You will receive an order confirmation from ISO Auditors when you purchase Direct Import Goods, and an invoice from the Supplier. Please retain this invoice and order confirmation as proof of purchase.
25. Packaging and Labelling
  1. We endeavour to depict Direct Import Goods available for order using accurate images of the goods. At times, however, goods actually delivered may differ in appearance and packaging from their appearance in images and photographs on the Website.
  2. Specifications of Direct Import Goods may also differ from their local equivalents. Full product details are provided in the product listing page of the Website.
26. Title and Risk
  1. The Supplier retains ownership of goods you order through the Website until the goods are placed at your disposal at the named place of destination.
27. Goods Out of Stock
  1. We, and the Supplier, reserve the right to notify you that goods for which you placed orders have become unavailable.
  2. In the event that you order a product from the Website and you are later informed that the Supplier no longer stock the product you had originally ordered, the Supplier with your consent, may arrange to provide you with a substitute for the product of a quality and value equivalent to or greater than the originally ordered product, if available.
  3. If the Supplier is not able to provide you with a substitute for the product, we as Selling Agent will (at your election) provide you with a refund to the value of the product that was not supplied to you including the delivery fee.
28. Change of Mind Returns
  1. Once an order is placed for Direct Import Goods, it cannot be cancelled. Because Direct Import Goods are despatched from overseas and the shipping process is highly automated, we as Selling Agent cannot, under any circumstances, accept a change of mind return for Direct Import Goods. You must review your order very carefully before checkout to confirm all your details and your desired product in your cart is correct.
29. Defective Goods
  1. If you product is defective, you should always contact us. Your protections in relation to defects or other problems with Direct Import Goods are contained in the South African Consumer Law. Unless otherwise stated, no express warranties are offered relating to Direct Import Goods by ISO Auditors or the Supplier.
  2. The South African Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. These consumer guarantees are different to, and separate from, any express warranty, which is given voluntarily by the Supplier. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond any warranty given by the Supplier or the manufacturer of the goods.
  3. The Supplier’s goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  4. Because Direct Import Goods are shipped directly from overseas, if your product is defective, it may not be possible to replace or repair your product within a reasonable time frame, or at all. Where this is the case, we as Selling Agent will inform you if your product cannot be replaced or repaired when you contact our Help Centre, and you will be able to receive, a full refund.
  5. Please be aware that, because Direct Import Goods are from overseas, warranty information printed on the product packaging or inside it does not apply to Australia. To preserve the integrity of Direct Import Goods, neither we, nor the Supplier have tampered with the packaging to remove manufacturer instructions or inserts. As far as these inserts contain information on overseas warranties, these should be ignored.
30. Process for Returns and Refunds
  1. When returning a product, please contact us. Once contacted we as Selling Agent will advise you of the best way to return the product(s) and provide you with a Return Authorisation Number.
  2. Refunds will be issued using the payment method used for purchase.
  3. We as Selling Agent aim to process refunds and replacements within 28 days of receipt by us of the original product.
  4. Replacement of goods, refunds and repairs will not be made until the original product is received by us as Selling Agent and your claim is verified.
  5. Subject to clause 9 of these Direct Import Terms and Conditions, we as Selling Agent will not refund a purchase or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care